It hasn't happened yet, but due to the ever-changing severe weather conditions in some parts of the UK, it is perfectly possible that we may all experience some disruption to Royal Mail and courier deliveries this winter.
Whilst we’ll do our utmost to ensure we can deliver your orders in line with your expectations, please bear in mind that due to the conditions in some areas, there is always the chance of an unavoidable delay.
Even if weather conditions in your area look reasonable, your order may be delayed as it passes through other areas where snow and ice are causing disruption to the distribution network. Please be mindful of this when choosing a delivery option at checkout and allow extra time for your order to arrive if at all possible.
We are shipping all orders at our normal fast pace and all Express Shipping orders placed before 2pm are being shipped for next working day delivery.
We apologise in advance for any inconvenience the weather may cause but if you feel your order is late, our best advice is to phone the couriers direct on 0800 373737 quoting the consignment number you’ll find on the email we sent you when your order was dispatched. You’ll speak to your local APC depot, who will be able to offer the most up-to-date advice on deliveries and any weather-related disruption in your area.
We're here to help too if you need us, but your local courier depot are the best people to advise on the situation in your local area.