Placing an order

How quickly can I get an order?

Delivery timescales depend on your delivery country / address and weight of order. You will be offered a range of delivery options at checkout. For UK mainland customers, Standard Shipping means delivery within 3-4 working days at most and Express Shipping means you can normally have your order next working day. Please see our Delivery & Returns page for more details

Can I order by phone?

Sorry, no. All orders have to be placed via the website

How do I order?

Cake Stuff is a completely on-line business - all orders must be placed on our website.  The website will automatically re-size to suit the device you are using, so it looks just as good on a mobile or tablet as it does on a laptop or PC

How much does delivery cost?

Our website automatically calculates the delivery cost of each order based on size / weight / value of your order, your delivery address and the speed of delivery you require

UK courier deliveries for orders start from £2.99 and are free of charge on orders of £60 or more.  Cake Stuff do not charge any more for delivering to customers in 'remote' areas of the UK mainland.  Subsidised delivery is offered for Northern Ireland and offshore addresses. We also offer delivery to Ireland and Mainland Europe which specific prices for each country.  Please see our Delivery & Returns page for more details.

How do I pay safely?

We recommend you pay by debit card, credit card, Apple Pay or Google Pay.  All of these payment methods are processed by Braintree, one of the world's most secure online payment providers so your payments are totally secure, protected and guaranteed by your bank or card issuer

Additionally, we accept payment by PayPal Express - an extremely fast and easy way to pay.  PayPal store all the delivery addresses you have ever used and, occasionally, may overwrite the address you supply with one of these stored addresses.  PayPal can also initiate a 'Payment Review' at any time for any reason and this will delay your payment reaching us, so will delay the despatch of your order.  These are PayPal issues and not something Cake Stuff can do anything about.  We always advise customers to log into their PayPal accounts and delete any old addresses - or to pay by card instead

We also offer payment via Klarna for orders over £150 with the option to "Pay in 3" or "Pay in 30 days"

What is a credit in my Cake Stuff account e-wallet and how to I use it?

Your Cake Stuff account has an 'e-wallet' facility - this is the fastest way to deal with all sorts of small adjustments, refunds and credits and allows us to accept and process returns quickly, even from Trade customers (who have no automatic right to return products). Any credits issued are paid into your e-wallet and you can use the balance at any time to pay for an order, or part of an order. Log in and order as normal. When you reach checkout choose the PAY BY CARD option and on the next page you'll see a little pink box asking if you'd like to use the £xxx balance in your e-wallet - click and the site will automatically use this as part-payment for your order, even if you're paying by PayPal

Do you have a shop?

No - Cake Stuff is a completely online business

Can I visit Cake Stuff HQ in person?

Cake Stuff is a completely online business - all orders must be placed on our website. There is no facility to look around or buy from Cake Stuff HQ in person. Please see our Delivery & Returns page for more details

Do you deliver worldwide?

Cake Stuff can deliver smaller, lighter items worldwide via Royal Mail International Air Mail, subject to restrictions on weight, size and prohibited items.  We can also deliver larger, heavier orders by road courier to most European countries (excluding islands)

We can also deliver to the Republic of Ireland by courier for the same cost as delivering to Northern Ireland

We deliver to many parts of the world but we cannot deliver to countries suffering war or civil unrest, or where there the necessary delivery infrastructure is not present.  Delivery costs are calculated automatically and will be shown at checkout.  Please see our Delivery & Returns page for more details 

If you cannot find the answer to your question above, please complete the form below and one of our Customer Service team will reply as soon as possible. We strive to reply to all emails within 48 hours but may take longer during busy periods. International customers please bear in mind international time zones