placing an order - how can we help?

We realise that, especially if you've not ordered from Cake Stuff before, you may have a question about how to order and we are happy to help if we can.  Before going to the trouble of contacting us, please check the FAQs below as these may help answer your query right away and save you waiting for our reply

Please note that we do not respond to messages that ask us to break our Food Safety Policy, Returns Policy or other policies

How do I order?

Can I order by phone?

How quickly can I get an order?

How much does delivery cost?

How do I pay safely?

What is a credit in my Cake Stuff account e-wallet and how to I use it?

Do you have a shop?

Can I visit Cake Stuff HQ in person?

Do you have a discount code?

Do you deliver worldwide


How do I order?

Cake Stuff is a completely on-line business - all orders must be placed on our website.  The website will automatically re-size to suit the device you are using, so it looks just as good on a mobile or tablet as it does on a laptop or pc


Can I order by phone?

Sorry, no.  All orders have to be placed via the website


How quickly can I get an order?

Delivery timescales depend on your delivery country / address.  You will be offered a range of delivery options at checkout.  For UK mainland customers, Standard Shipping means delivery normally within 3-4 working days and Express Shipping means you can have your order next working day.  Please see our Delivery & Returns page for more details

 

How much does delivery cost?

Our website automatically calculates the delivery cost of each order based on size / weight / value of your order, your delivery address and the speed of delivery you require

Royal Mail delivery to all parts of the UK starts at £3.95 for small orders.  UK mainland courier deliveries for heavier orders are normally £6.95 and are free of charge on orders of £75 or more.  Cake Stuff do not charge any more for delivering to customers in 'remote' areas of the UK mainland.  Subsidised delivery is offered for Northern Ireland and offshore addresses.  Please see our Delivery & Returns page for more details


How do I pay safely?

We recommend you pay by debit or credit card.  All card payments are processed by Sage Pay, one of the world's most secure on-line payment providers so your payments are totally secure, protected and guaranteed by your bank or card issuer

We also accept payment by PayPal Express - an extremely fast and easy way to pay.  PayPal store all the delivery addresses you have ever used and, occasionally, may overwrite the address you supply with one of these stored addresses.  This is a PayPal issue and not something Cake Stuff can do anything about.  To prevent this from happening, we always advise customers to log into their PayPal accounts and delete any old addresses - or to pay by card instead

 

What is a credit in my Cake Stuff account e-wallet and how to I use it?

Your Cake Stuff account has an 'e-wallet' facility - this is the fastest way to deal with all sorts of small adjustments, refunds and credits and allows us to accept and process returns quickly, even from Trade customers (who have no automatic right to return products).  Any credits issued are paid into your e-wallet and you can use the balance at any time to pay for an order, or part of an order.  Log in and order as normal.  When you reach checkout choose the PAY BY CARD option and on the next page you'll see a little pink box asking if you'd like to use the £x balance in your e-wallet - click and the site will automatically use this as part-payment for your order

 

Do you have a shop?

No - Cake Stuff is a completely on-line business

 

Can I visit Cake Stuff HQ in person?

Cake Stuff is a completely on-line business - all orders must be placed on our website.  There is no facility to look around or buy from Cake Stuff HQ but we do offer a Click & Collect delivery option for customers who live close to Lesmahagow - order via the website as normal, choosing the Click & Collect delivery option at checkout.  Please see our Delivery & Returns page for more details


Do you have a discount code?

Sorry - no.  Occasionally we may have a special offer code advertised in a cake decorating magazine but we never have any discount codes to give out.  Instead, we concentrate on keeping our everyday prices as competitive as possible - for all customers to enjoy

 

Do you deliver worldwide?

Cake Stuff can deliver smaller, lighter items worldwide via Royal Mail International Air Mail, subject to restrictions on weight, size and prohibited items.  We can also deliver larger, heavier orders by road courier to most European countries (excluding islands)

We can also deliver to the Republic of Ireland by courier for the same cost as delivering to Northern Ireland

We deliver to many parts of the world but we cannot deliver to countries suffering war or civil unrest, or where there is not the necessary delivery infrastructure.  Delivery costs are calculated automatically and will be shown at checkout.  Please see our Delivery & Returns page for more details 

 

If you cannot find the answer to your question above, please complete the form below and one of our Customer Service team will reply as soon as possible.  We strive to reply to all emails within 24 hours - international customers please bear in mind international time zones
 
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