How can we help?

updated advice on contacting us re coronavirus

In line with the latest advice from the UK Government regarding pregnant women, we have made provision for most of our Customer Service team to work from home.

The months ahead are going to be extremely challenging but we will protect and support our colleagues to the very best of our ability.  We will continue to answer as many phone calls as possible but would advise that all contact should be made via the website Contact Forms or by email.  Our colleagues working from home are in continual contact with the office and warehouses, and will be able to offer you the same fast, friendly help we are known for.

For any Customer Service enquiries please use the Contact Forms below or email the team direct at:   [email protected]

how can we help?

Cake Stuff is a completely on-line business.

We are a small, family business but we're lucky enough to have over 125,000 customers worldwide to look after.  Please understand that although we have two phone lines in constant use, we could never deal with the volume of phone calls from so many customers in different time zones across the world, so we encourage most communication via our website.  We're always happy to help and will respond as quickly as possible during business hours

Our phone number is +44 (0)1555 890111.  If you hear a recorded message when you call, this means both lines are already in use - you're welcome to keep trying but in most cases it will be faster to use the Contact Us form. 

Please also see message above re Coronavirus and many of our Customer Service team working from home - please understand we will not be able to answer all phone calls

Please note that we do not respond to messages that ask us to break our Food Safety PolicyReturns Policy or other policies

Please click on the link below that best describes how we can help . . .