How can we help?
how can we help?
Cake Stuff is a completely online business.
We are a small, family business but we're lucky enough to have over 135,000 customers worldwide to look after. Please understand that we could never deal with the volume of phone calls from so many customers in different time zones across the world, so we encourage most communication via our website. We're always happy to help and will respond as quickly as possible during business hours
Please contact us using our Contact Us form by selecting the applicable topic below associated to your query
You can also contact us by calling our team on 0141 488 2851
Please click on the link below that best describes how we can help . . .
- What delivery options do you offer?
- I want to know which brand is best
- I want to know if you stock a particular product
- I have a question about ingredients / best before dates
- I want to check how many of a product you have in stock
- I want to know when a product will be back in stock
- Why do you display products that are not in stock?
- I want to suggest a product you should stock
Placing an order
- How can I track my order?
- My order history
- I have a problem with an edible product that's part of my order
- There's an item missing from my order / I've only received part of my order
- There's an incorrect item in my order
- There's a damaged item in my order
- Can I change my delivery address?
- I have placed a duplicate order by mistake
- Can I change or add to my order?
- What does 'order status' mean?
- Can I cancel my order?
- Standard delivery (UK mainland)
- My delivery has not arrived at the time DPD/Yodel advised
- Where is my delivery?
- How can I manage my delivery?
- Can I arrange delivery for a Saturday or Sunday?
- I have chosen the wrong delivery address
- Can I upgrade to a faster delivery option?
- UK non-mainland delivery
- UK mainland - remote areas delivery
- Saturday & Sunday Express delivery (UK mainland)
- Express delivery (UK mainland)
- Priority delivery (UK mainland)
- I've only received part of my delivery