about us

Cake Stuff is a small, family-run business based in the historic village of Lesmahagow, in Lanarkshire, around 20 miles South of Glasgow in the tropical South West of Scotland.  Here, among the palm trees and golden sands, suitably protecting ourselves against the strong sun (yes, we are joking!), we ship hundreds of orders every day to tens of thousands of our lovely cake making customers all over the world.

There are few things more comforting than the smell and taste of some real home baking – it’s nostalgic, it’s homely, it’s fun.  We genuinely love what we do – it’s great fun and we hope this always comes across to our customers.  We don't take ourselves too seriously, but we take what we do very seriously, which is why we're so well known for properly looking after our customers.

Everyone here at Cake Stuff loves cakes – some of us bake, some of us are cake decorators and some of us just enjoy eating them!

We are a completely on-line business - sorry, you can't pop in for a browse around the warehouse - but you are welcome to order on-line and choose the Click & Collect option at checkout (see more below).

Cake Stuff is a stone’s throw from the M74 motorway (the main road link from Scotland to England) which ensures fast, reliable deliveries throughout the UK and beyond.

We now have nearly 100,000 customers worldwide and everything we do is designed to make the ordering, picking and delivery process as slick and efficient as possible, so that your order arrives quickly and safely.  We don't have a phycial shop and we don't accept orders by phone - simply because it would be physically impossible to offer these services without them slowing down how fast we can ship and deliver your orders.

Cake Stuff is an ethical business and we take our environmental responsibilities seriously . . . we recycle packaging where it is safe and hygienic to do so, we use biodegradable packing 'chips' (which can be composted) and air-fill packaging to pack boxes, our new premises have many energy-saving features and we are always working on ways to reduce our carbon footprint further.  We're not perfect - not by a long way - but we're trying!

Cake Stuff was one of the first companies in Lanarkshire to commit to the Living Wage - even for part-time and seasonal staff - to underline just how valuable and important our team is to us here at Cake Stuff.

Cake Stuff covenant a percentage of our profits every year to charity projects, both at home and overseas.  With the help of our customers, we've built life-saving bridges (literally) in Malawi, we support the Salvation Army Street Project and the charity Loaves & Fishes - both working to offer hot food, clothing and support for homeless people in and around Glasgow, we're proud to support Epilepsy Connections (you can support by donating your spare change at checkout), we provide a meal for hungry children with each box of Couture sugarpaste sold by working with Mary's Meals and we've helped support countless coffee mornings and bake sales throughout the country for a wide range of worthwhile causes.

With 30 years' experience in retail (most of this time running a series of busy shops) we decided in the Autumn of 2006 to move to industrial units so that we could expand our on-line sugarcraft and tartan ribbon businesses.  The move proved such a success that we quickly had to expand premises to accommodate the ever-growing amount of stock arriving from all over the world.  We eventually took over all available 5 warehouse units but even this wasn’t big enough, so in November 2012 we moved to our new home . . . modern, comfortable, close-by, environmentally efficient and (most importantly of all) more than 3 times larger!

The Cake Stuff warehouse is packed full of cake decorating goodies - literally millions of items - row upon row, shelf upon shelf of just about everything you can imagine for making and decorating cakes.  This, combined with the fantastic Cake Stuff team, creates an unbeatable combination which allows us to regularly knock the socks off our competition.  Lots of extra space has enabled us to grow further - introducing many new product lines and increasing our stock-holding dramatically.  You'll rarely find essential items out of stock plus our huge buying power means we can always offer Cake Stuff customers the very best prices possible.

Our pricing policy is simple . . . at the point of adding a new product to the website we check the price for that product on at least 10 of the UK’s top cake supplies retailers. Then, quite simply, we try to make sure our price is better than any of them and we offer additional savings for trade customers.  There is never any compromise on quality or service - we’re talking about exactly the same products, but at the best prices possible.  Over time some of our competitors may adjust their prices too, so if you find that one of our prices isn't just as good as it could be please let us know as we have a Price Promise, so we'll be happy to take a look!

Cake-stuff.com is designed specifically for the busy cake maker who knows what they want to order and wants the very best prices possible.  It’s simple – you do a little bit of homework so that you know what you want to order and then we’ll do the rest: making sure you get the best price possible along with some fast, friendly and fun service. The PRODUCT DETAILS tab on every single page is crammed with information - dimensions, ingredients, tips and advice for you check before ordering.

CLICK & COLLECT

We are a completely on-line business - we don't take orders by phone and we can't sell anything over the counter but we do offer a Click & Collect service for customers living close enough to visit in person.

The Click & Collect service is designed to save you any delivery costs but please note we're not a retail shop, nor do we have any desire to go down that route.  There are many good cake shops and cake decorating centres where you can browse before buying bits and pieces, and we completely understand that some customers prefer that experience.  However, for our customers, the huge benefits are having access to a range far larger than any shop can stock, at prices far lower than any shop we've ever come across.

We ship thousands of orders every week to customers all over the world and although we're delighted to welcome customers to Cake Stuff HQ in person to collect their orders, we're sure you can understand why we cannot allow anything to affect the speed and efficiency of shipping those thousands of orders.

For this reason, we cannot retail from the premises - all orders must be placed via the Cake Stuff website. 

We ask you to allow up to 48 hours for Click & Collect orders, purely to allow for any unforeseen problem like a power cut etc but virtually all are ready within 24 hours and most are ready same day - we'll send you an automated email to let you know when your order is ready.

PRICE PROMISE

We're open about our pricing and invite customers to check our prices against other suppliers for themselves. If you find a product being sold elsewhere at a better price, please let us know.

We promise to try our best to offer a better price where possible, and as long as the item on sale from a UK based retailer, is something we stock, is identical (brand etc), brand new and not part of a clearance sale, we'll be happy to look into it and adjust our on-line price to offer you (and all customers) an even better price.

Now, we can't say fairer than that - can we? . . . after all, we don't want to be the ones with egg cake on our faces.

 

CONTACTING US

Cake Stuff is a completely on-line business

We are a small, family business but we're lucky enough to have nearly 100,000 customers to look after.  Please understand that we could never deal with the volume of phone calls from so many customers in different time zones across the world, so all communication is now via the Contact Us page on our website

The Contact Us page has some helpful FAQs that may answer your question without having to contact us, but if you need to get in touch please use the Contact Form.  We have lovely customers and Suzanne, Lisa, Heather or any of our Customer Service team will bend over backwards to help wherever we can so contact us via the Contact Us page and we'll reply as quickly as we possibly can




cake-stuff.com is an ecommerce website wholly owned by:

Cake Stuff Ltd, Milton Industrial Estate, Teiglum Road, Lesmahagow, Lanarkshire, Scotland, ML11 0JN, UK

Company registration 275974 (Scotland)

VAT reg 328 6538 33

Cake Stuff and the Cake Stuff logo are registered trademarks

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